When you walk through almost any office, leadership will tell you their operations are entirely digital because everyone has a laptop and two monitors. Then, if you look closely around 2 p.m.on a Thursday, you will see an administrative assistant carrying a manila folder from office to office, hunting down an executive for an actual, physical signature on a check.
Most businesses have digitized their customer-facing communication, but internal workflows are often another story entirely. A surprising number of organizations still cling to manual, physical routines simply because "that is how we have always handled it." Technology may have overhauled communication, but a few stubborn analog holdouts are still putting up a fight.