28 Incredible VoIP Features Your Business Might Be Missing Out On

It’s easy to look at your company phone system and think “how could this possibly be exciting?”

The truth is, if you are still using an older, traditional phone system, then you are likely paying too much, and missing out on some really great features that modern VoIP systems include. Therefore, we wanted to just put it all out there and share a much more comprehensive list of benefits that Voice over Internet Protocol telephony offers.

VoIP’s Features Cover the Gamut of a Business’ Needs

Handily covering all the capabilities that traditional telephone solutions offer and adding to them considerably, a VoIP system ensures that you have virtually any capability that you would need from your business telephone.

Advanced Call Management

Any front desk your business has will be the first point of contact that most customers will encounter, as they will be the one fielding calls and directing them to the appropriate recipients in your business. VoIP provides the means for them to do so, routing calls and prioritizing them appropriately, putting them on hold, or even blocking them if necessary.

Call Notify

If one of your team members is anticipating an important call, Call Notify sends an email out to them when a call meets predetermined criteria. This gives you the power to promptly respond, satisfying the caller’s needs.

Call Parking

Let’s say someone calls a specific team member, but that team member isn’t available at the time. With Call Parking, the caller can be placed in call waiting until that specific team member is available.

Call Presence

If you’ve ever called a business and been transferred to someone who is unavailable, you know how frustrating it can be. A VoIP system helps prevent this by making your entire team’s phone status readily visible, enabling calls to be directed to those who are available.

Call Pulling

Today’s business is a lot more mobile than the traditional telephone was designed to support, requiring employees to move around more—both within the confines of the office and beyond. A VoIP platform enables calls to seamlessly transfer between devices, enabling much more, much simpler mobility.

Call Queue

A business that fields a lot of calls can benefit from a VoIP system that can automatically distribute incoming calls amongst different departments and individual team members, allowing these calls to be handled more efficiently.

Call Recording and Rating

Having a recording of your past calls allows you to look back on them and ensure your quality control standards are being upheld. As a result, you can see improved customer retention and revenue generation.

Call Analytics

Nowadays, data is what makes business run. VoIP allows you to collect and process this data, allowing you to improve your processes through insight-driven optimization. How long is the average call? How long are customers kept on hold? What individuals make the most calls? There is a lot you can do with that kind of insight.

Call Screening

Crank calls and robocalls are unfortunately prevalent, even today. Call screening allows calls to be filtered through and managed appropriately.

Anonymous Call Rejection

On the topic of unwanted calls, you can preemptively reject any calls from numbers you’ve blocked or that are made anonymously. This prevents unwanted calls from interfering with your processes.

Auto Attendant

Making it easier for callers to get to the department or individual they need to talk to saves a lot of time. That’s where the auto attendant comes in. By giving a caller clear options, they can quickly get to the right person without getting passed around and put on hold.

Find Me/Follow Me

These features make it simpler for calls to be forwarded to the appropriate party, wherever that party may be on whichever connected device is handy.

Extension Dialing

Assign different team members and departments their own extension numbers—ranging from 2 to 5 digits—which means that customers can be served faster and internal communication is a breeze.

Business Text Messaging

With texting being such a popular form of communication, your business could take serious advantage of this and send customers quick text messages for notifications, meeting invites, and follow ups.

Conference Bridge

Collaboration is a cornerstone of modern business, so the ability VoIP platforms have to support calls between more than three callers is a true benefit. Modern phone systems can allow dozens of people to conference at once to participate in meetings.

Do Not Disturb

If there’s a time you need to focus on your productivity, VoIP offers the capability to deactivate your ringer and either redirect callers to your voicemail or simply return a busy signal.

Hot Desking

Many offices no longer utilize assigned workspaces, allowing people to move about freely and work wherever best accommodates their needs. VoIP allows each employees’ phone connection to follow them wherever they happen to station themselves that day.

Instant Messaging

Similarly to the text messaging capabilities, VoIP platforms give your team members and customers alike a means of communicating outside of a voice call. This flexibility provides more opportunities to reach a more diverse audience, inviting more people to reach out.

Interactive Voice Response

IVR allows callers to interact with a voice menu, navigating through it by either responding to prompts via their dialer or verbal commands. By incorporating this feature, VoIP helps save the time of your employees.

Mobile App

We’ve mentioned that VoIP can be brought with your employees as they move around, and this is because a mobile application allows this. A user can make and receive calls from their smartphone through a simple mobile app that gives them all the same power and control that they’d have from their desktop phone.

Number Porting

Changing your business’ phone number can have a significant impact on your business…and it generally isn’t good. A good VoIP system will allow you to port your existing numbers over, creating no obstacles for those reaching out to you.

Online Fax

There are still some very legitimate uses for the fax in today’s business operations, and VoIP enables you to utilize it simply and easily.

Priority Alerts

If you’re expecting a call from an important contact, a VoIP system can give you the advance warning that they are the one on the line. That way, you can be prepared to speak with them and meet their needs.

Softphone

Another means that VoIP has to promote mobility and flexibility is its capability to be installed on effectively any device. This not only improves your flexibility, it also helps you save money on specialized hardware and network infrastructure.

Voicemail

A voicemail inbox offers your business with significant utility, and the voicemail capabilities that VoIP enables—things like inter-device notifications when a message is left, customizable greetings, and messages sent to your email and text messages—only add to this utility further.

Video Conferencing

While voice calls are a great means to conduct many business communications, some conversations are just more effective when held face-to-face…or, with how a lot of organizations operate today, held via video conferencing. A VoIP platform enables you to communicate in this way.

Upgrade Options

Many people who use VoIP do so as a part of a larger Unified Communications platform, which offers significant benefits to those that do so. VoIP also makes it simpler to expand to this kind of platform as you grow.

Finally, Cost Savings

One of the major reasons that VoIP has become so popular amongst businesses is that it ultimately helps you streamline your total communication costs…not only helping you spend less, but get significantly more for your investment.

Reach Out to Get Started with Our Help!

Datalyst is here to assist businesses just like yours with every aspect of their essential technology, and we can be there for you. Give us a call at (774) 213-9701 to learn more.