10 Signs You Need to Switch Managed IT Providers

Managed IT service providers play a crucial role in the success of businesses today. They provide essential services such as network management, data backup and recovery, cybersecurity, and more. However, not all managed IT providers are created equal. If you're experiencing any of the following signs, it may be time to switch to a new MSP.

1. Lack of Proactive Support

One of the main reasons businesses turn to managed IT providers is for proactive tech support. This means that the provider is constantly monitoring and maintaining your systems to prevent issues before they occur.

If you feel like your staff is continuously dealing with issues, especially repeat issues, then your IT provider isn’t holding up their end of the deal. Yes, the occasional bug or problem might come up, but when IT problems become excuses in the office, you’ve got a big issue.

If your current provider is only offering reactive support, meaning they only fix issues after they happen, it may be time to switch. Proactive support can save your business time and money in the long run.

2. Slow Response Times

In today's fast-paced business world, every minute counts. If your managed IT provider takes hours or even days to respond to critical problems, it can significantly impact your business operations. A reliable managed IT provider should have a quick response time and be available to assist you when you need them most.

3. Lack of Communication

Communication is key in any business relationship, and this is especially true for managed IT providers. If your current provider is not keeping you updated on the status of your systems or any potential issues, it’s hard to get a sense of what you are paying for. A well-managed MSP should have open and transparent communication with their clients.

When was your last quarterly business IT review? How often does your IT provider help you establish solutions that make your business more effective and more profitable? These are all things modern technology is supposed to offer, and it takes regular collaboration between your decision-makers and your IT provider to make it happen.

4. Outdated Technology

Technology is constantly evolving, and your managed IT provider should be keeping up with the latest advancements. If your provider is using outdated technology, it can put your business at risk for cyberattacks and other issues. It's essential to work with a provider that is constantly updating and improving their technology to keep your business safe and efficient.

For example, Windows 10 is going to reach its End of Life in October 2025. At the time of writing this, that is still a ways off, but for most businesses, upgrading every workstation is no small feat and requires budgeting, planning, and a strategy. This conversation should be happening over the next several months.

5. Lack of Customization

Every business has unique needs, and your managed IT provider should be able to tailor their services to fit your specific requirements. If your current provider is offering a one-size-fits-all solution, it may not be the best fit for your business. Look for a provider that offers customizable solutions to meet your specific needs.

For instance, accountants will have different compliance requirements to meet than most other businesses. Engineers and architects will have a much greater demand for higher-end devices and bandwidth to handle CAD and other large, complex files. Every industry and every individual organization will have its own specific needs and quirks that might not be a perfect fit for a one-size-fits-all solution.

6. Inadequate Cybersecurity Measures

Cybersecurity is a top concern for businesses of all sizes. If your managed IT provider is not prioritizing cybersecurity and implementing the necessary measures to protect your business, it's time to switch. A reliable provider should have robust cybersecurity protocols in place to keep your data safe from cyberthreats.

If your IT company hasn’t been extremely adamant about getting your business set up with modern security practices like multifactor authentication, password managers, phishing simulation, and user awareness training, then they probably aren’t thinking about some of the other critical elements that will keep your network safe.

7. Hidden Fees

Transparency is crucial when it comes to pricing for managed IT services. If your provider is constantly adding hidden fees to your bill, it can be frustrating and costly for your business. A reputable MSP should be upfront about their pricing and any additional fees that may arise.

8. Lack of Disaster Recovery Plan

In the event of a disaster, such as a natural disaster or cyberattack, your business needs to have a plan in place to recover quickly. If your managed IT provider does not have a disaster recovery plan in place, it's time to switch. A reliable provider should have a comprehensive disaster recovery plan to ensure your business can bounce back from any unexpected events.

When was the last time your backup solution was tested? Has your business tried running off of your backup temporarily just to make sure everything has been working properly all this time?

9. Poor Customer Reviews

Before choosing a managed IT provider, it's essential to do your research and read customer reviews. If your current provider has a history of poor customer reviews, it may be a red flag. Look for a provider with positive reviews and satisfied customers to ensure you're getting the best service possible.

10. Lack of Industry Expertise

Different industries have unique technology needs, and your managed IT provider should have expertise in your specific industry. If your provider does not have experience working with businesses in your industry, they may not fully understand your needs and may not be the best fit for your business.

Switching to a New Managed IT Provider

If you're experiencing any of the signs mentioned above, it's time to start looking for a new MSP. Here are some tips to help you make the switch smoothly:

1. Do Your Research

Take the time to research and compare different managed IT providers in your area. Look for providers with experience in your industry and positive customer reviews.

2. Communicate with Your Current Provider

Before making the switch, it's essential to communicate with your current provider. Let them know why you're unhappy with their services and give them a chance to address any issues.

However, in the event that your current provider has put a bad taste in your mouth, you can definitely find a provider you can trust who will be subtle until it’s time to cut ties with the old guard.

3. Plan the Transition

Once you've chosen a new managed IT provider, work with them to plan the transition. This may include transferring data and setting up new systems. You’ll also want to be able to lock the old provider out of everything; you don’t want them to continue to have access to your network and documents.

4. Plan for Regular Quarterly,  6-Month or Annual Review Meetings

This is extremely important. If you want your technology investments to align with your business goals, you need to have regular discussions with your point of contact at your provider.

5. Monitor the Transition

During the transition, it's essential to monitor the process and address any issues that may arise. This will ensure a smooth and successful switch to your new managed IT provider.

Let’s Discuss the Problems Your Organization is Having with Your IT Provider

If you're experiencing any of the signs mentioned above, it may be time to switch to a new provider. By doing your research and following the tips mentioned, you can make the switch smoothly and find a provider that meets your business' unique needs. Don't settle for subpar IT services—make the switch to a reliable and proactive MSP today.

Obviously, we hope that Datalyst is your choice, but it’s certainly reasonable for your business to shop around. If you want to discuss how we would handle your IT, and help your business get the most out of its technology, give us a call at (774) 213-9701.